Outer Banks Rental Guest FAQ

What time is check-in and checkout?

Check-in time is at 4PM and check-out time is 10AM. Keys must be returned to the office by this time.

 

How do I know if a home allows pets?

Homes that allow pets will say Pets Allowed in the list of amenities. There are no exceptions. Only Dogs are permitted unless 

What is the fee for bringing a pet?

For Pet-Friendly rentals, guests may bring up to two adult dogs for a fee of $200 plus tax. This fee is non-refundable, and covers the cost of the post-departure spray and additional cleaning required for pets. Only dogs are permitted. 

 

How do I find a home with a heated pool?

Pools that have the ability to be heated will specify this in the amenities, along with the fee that is charged to heat the pool. 

Are linens provided?

Some of our rentals do not include linens, but we offer an optional package that will be automatically added to your lease agreement. You can remove this fee by declining this option on your lease. Rental homes in the Carolina Club Linen Program include linens and beds made at no additional cost for full week reservations. See the Linens section of our Rental Policies page.

Why should I get travel interruption insurance?

The travel interruption policy we offer with your reservation is the only way you can guarantee that the rent you’ve paid will be covered in the case of a serious medical issue, family emergency, job loss, or hurricane evacuation. *Approved by the travel insurnace company. Only insurance will reimburse lost funds due to these circumstances. We encourage all guests to review the full Policy Coverage Information, as well as our Cancellation Policy, before declining the travelers insurance. 

Need to Contact VayK Gear about Equipment Rentals?

Contact VayKGear Customer Support at 888-577-7412 or support@vaykgear.com 

https://vaykgearforvrms.com/support/